Refund Policy
Last updated: 15-Jul-2021
At Dexter Logic Solutions, we strive to deliver high-quality services that meet our clients’ expectations. If, for any reason, you are not entirely satisfied with our services, please review our refund policy below.
1. Service-Based Refunds
Due to the nature of our services, refunds may only be issued under specific circumstances. Refunds will be considered in cases where:
The services provided do not align with the agreed-upon deliverables.
There are significant delays in the project that are not communicated or mutually agreed upon.
Errors or issues are identified that we are unable to resolve within a reasonable timeframe.
2. Refund Request Process
To request a refund, please contact us within [X days/weeks] of service delivery with details of your concerns. Refunds are reviewed on a case-by-case basis. We may request further information or documentation to evaluate your request.
3. Eligibility for Refunds
Refund eligibility may depend on several factors, including:
Project completion stage: Full refunds are generally only available if work on your project has not yet begun.
Service type: Some services (e.g., consultations, digital marketing services) may not be eligible for refunds once they are provided.
Agreement terms: If a service agreement includes custom terms, refunds may be subject to those terms.
4. Non-Refundable Services
Certain services are non-refundable once they are completed or delivered, including but not limited to:
Initial consultation fees
Digital marketing campaign work
Any third-party fees or costs incurred on behalf of the client
5. Refund Processing
If a refund is approved, it will be processed within [10-15] business days. Refunds will be issued to the original payment method unless otherwise agreed upon.
6. Contact Us
If you have questions about our refund policy or would like to request a refund, please reach out to us at info@dexterlogicsolutions.com
